Contact Technical Support - G.D.G. Software




» G.D.G. Software Homepage > Information Area > Contact Information	Thursday, July 03, 2008

Contact Support

This page allows you to send e-mail messages directly to the technical support. Also be sure to visit our information area too.

Before sending an e-mail, please also check our forums. Do not hesitate to create your account and post your messages. We do not send unsolicited e-mails to the subscribed users.

» Sending e-mail

You can either post your message to the technical support thanks to the following form or use one of our email addresses below.

support Be sure to configure your spam filter to allow incoming emails from our SMTP server gdgsoft.com.

Enter your name:

Your e-mail address:

Message subject:

Enter your message:

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Alternatively you can also use your e-mail client to send us your message. Note that emails sent to the following addresses are automatically scanned by our spam filters so be sure to follow our recommendations (see below).

If you get troubles with a product, found bugs or errors, and/or wish to get technical support regarding a product, please send E-Mail to:

If you would like to ask questions, share feedback, tips or for all other inquiries, please send E-Mail to:

» Some recommendations before writing us

Be sure to always specify a product name or a clear sentence in your message's subject when you send us a message.

Some useful points for your queries:

Please specify the product name and version number in your mail's subject, including words like "bug" or "problem". Please check whether you are working with the latest versions available: go to the About boxes and look at the version reference number: you can compare it with the one available on each download page.
for bugs, please send a full description of the operations you have done. Screenshots are really recommended (please use compressed formats like JPEG or PNG formats).
Owners of a license of a registered product should specify their user ID in order to get priority for technical support.
Finally, for bugs, please specify your computer configuration, at least your Windows version!

» Spam filtering:

All of our incoming e-mails are automatically analyzed by two spam filters (local and server) which are SpamAssassin and a custom one. While our two spam filters do a good job guessing whether any incoming message is spam or not, a very good guess is still a guess...
Be sure to specify a product name at least in the subject message, thus our spam filters will *know* your message is not spam.
Nevertheless if you do not receive any answer within one week, please resend your message or use our forum.

» More information at http://spam.abuse.net/

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